Case Studies

Recognising and rewarding employees for their achievements and dedication is an effective way to increase employee engagement and accelerate performance. In these case studies, read how organisations have achieved measurable success with strategic and creative corporate recognition programmes.


Recognition Reinforces Organisational Core Values

Overview: Freedom Financial Network wanted to improve employee retention within their call centre environment where their workforce is made up of 60% millennials and rapidly growing in size.

Using the Give a WOW module of Terryberry’s 360 Recognition Platform, Freedom Financial team members can give peer-to-peer recognition when they observe coworkers demonstrating one of the organisation’s four core values.

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Recognition Reinforces Organisational Core Values

Recognition Builds Community at Chelsea Groton Bank

Overview: Chelsea Groton Bank wanted to provide staff with more recognition of day-to-day contributions. They also wanted their recognition program to reinforce their company culture and strengthen their internal brand.

Chelsea Groton expanded their partnership with rewards and recognition provider Terryberry, adding the 360 Recognition Platform onto their existing service award program.

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Recognition Builds Community at Chelsea Groton Bank

Employee Recognition Program Connects Global Workforce

Overview: NSF International, a public health and safety organisation headquartered in Ann Arbor, Michigan, has tripled in size over the last 10 years, including opening new offices in Europe, Asia, and Latin America. As NSF grew and spanned across more time zones, real time employee recognition and engagement had become a challenge.

NSF implemented a social-media style employee recognition program that successfully connected employees across global locations and tied rewards to NSF’s Seven Core Values.

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Employee Recognition Program Connects Global Workforce

Employee Recognition in Financial Institutions

Overview: Retention and engagement are top priorities for banks and credit unions.  Financial organizations that implement the 360 Recognition platform for employee recognition experience an average engagement of 77%.

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Employee Recognition in Financial Institutions

A Homerun for Employee Recognition and Rewards

Overview: The New York Mets look at their employees as part of their winning team. When their current employee recognition partner was not meeting expectations, the Mets looked to Terryberry for a solution. Terryberry helped increase the perceived value of the awards, making them earned and exclusive by capitalizing on the renowned Mets organization company symbol. Terryberry also leveraged technology tools and Mets’ branding to improve communciation of the program.

The Results: Reduced Administrative burden, increased employee participation, increased perceived award value, and streamlined communication tools…all within the Mets’ timeline and budget.

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A Homerun for Employee Recognition and Rewards

Customer Service Excellence is Fuelled by Employee Recognition

Overview: Northwest Texas Healthcare System is comprised of five facilities and 1900 employees serving patients in and around Amarillo, Texas. NWTHS believes in instant, daily, monthly and annual recognition for contributions that reflect their core value of Service Excellence. To facilitate and encourage staff recognition, NWTHS implemented a Give a WOW program for peer-to-peer recognition.

The Results: The program has exceeded expectations for participation and engagement. In the month of December NWTHS had over 1900 nominations.

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Customer Service Excellence is Fuelled by Employee Recognition

ReBranding Strategy is Reinforced Through Employee Recognition

Overview: United Bank & Trust is a community-based financial services company located in Washtenaw, Lenawee, Livingston and Monroe Counties in Michigan. United Bank and Trust was in a phase of rebranding their corporate image. They also wanted to launch a revitalised recognition program. They decided to combine the two initiatives through the Terryberry Give a WOW program.

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ReBranding Strategy is Reinforced Through Employee Recognition

Unique Incentive Award Propels Sales Achievements

Overview: North Star Memorial Group is a privately held funeral, cremation and memorialisation company.  In order to reward sales professionals who are successfully able to navigate the constantly changing waters of their industry, NorthStar implemented a Mariners Club for top performers.  Inductees are rewarded with an exclusive, and unique award that has helped to drive sales success in this organisation for 10 years.

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Unique Incentive Award Propels Sales Achievements

Social-Media Style Employee Recognition Gives Leadership Insights on What's Working

Overview: Based in Ontario, Queen’s University Department of Family Medicine is a healthcare and research group comprised of 100 employees operating in four locations. By recognising the efforts of staff in a social media format leadership and employees learn about the achievements and great work happening on a daily basis and the feedback provides motivation and incentive to excel.

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Social-Media Style Employee Recognition Gives Leadership Insights on What's Working

Online Tools & More Award Variety Improves Efficiency and Engagement for Service Award Programme

Overview: Hunter Engineering Company designs, manufactures and sells a wide range of passenger car and truck service equipment worldwide. They are headquartered in Bridgeton, Missouri. As Hunter Engineering’s workforce continued to evolve, they realised the same old Employee Recognition Strategy needed to evolve in order to reflect this transformation. After implementing a new award selection and online reminder tools and award redemption options, Hunter Engineering saw increased employee participation and dramatically reduced HR administration time.

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Online Tools & More Award Variety Improves Efficiency and Engagement for Service Award Programme

 

Targeted Incentives Case Studies


Retail Partner Incentive Scheme Rings Success

Leading British wedding and engagement ring manufacturer Brown & Newirth saw the benefits of working with TerryberryReward to implement a retail partner incentive scheme, which resulted in an increase of 15% year-on-year sales.

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Retail Partner Incentive Scheme Rings Success

Rotary Watches Second Time Around

Following the success of their first Independent Retailer reward programme in 2014 Rotary Watches are once again partnering with TerryberryReward to re-launch Rotary Rewards in Spring 2016 – an online programme designed to encourage and support Independent retailer’s sales staff to demonstrate and recommend their products, earning reward points for each timepiece sold.

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Rotary Watches Second Time Around